Do you demonstrate to your employees
effective customer service?
The
apostle Paul wrote, “...be imitators of me” (1 Corinthians
4:16 NAS)
Nothing
will train staff more effectively in delivering customer service
than watching a manager personally deliver service. Encourage
new employees to see how you meet customers’ needs, and
then ask that they imitate your service delivery.
Encourage questions to improve understanding, then watch them
perform tasks necessary to dole out service.
Business Proverbs is a free daily
e-mail service provided by Steve Marr of Tucson, Ariz. Visit www.businessproverbs.com.